This guide covers what you need to know after buying Receipt Camera®, in order: what is included, international delivery and setup, the paper you need to run it, and how repairs and warranty work. It is written for finished units with the handcrafted wood housing. If you plan to build Receipt Camera® into your own enclosure, see the Custom Kit.
At a glance
| Item | Details |
|---|---|
| Dispatch | Within 15 business days of payment confirmation |
| Delivery time | About 7–10 business days after dispatch in most regions. Up to 25 business days from payment confirmation to delivery. Customs delays can extend this |
| Shipping | International shipping is included in the product price |
| Import duties and taxes | Not included. Paid by the buyer under the rules of the destination country |
| Power | Set up with the plug and power cable for your country |
| Consumables | Receipt paper or label sticker paper only. No ink or film |
| Warranty | 1 year from the date you receive the product. Full refund available for hardware faults arising under normal use within 14 days of receipt |
1. Delivery and setup
What is included?
Receipt Camera® is a finished product that includes a tablet, a printer, the companion app and the license included with that model. The tablet and printer are mounted in a handcrafted wood housing, so you do not need to provide your own.
Every model includes international shipping, the wood housing and accessories (cables, etc.). The main components are:
PRO
8-inch Samsung tablet · EPSON 203 dpi receipt printer · PRO License
PRO+
11-inch Samsung tablet · Brother 300 dpi label printer · PRO License
MINI
10-inch TECLAST tablet · EPSON 203 dpi receipt printer · MINI License
When will my order arrive?
We dispatch your order within 15 business days of payment confirmation. The wood housing is made to order, so each unit needs time to be built and prepared for dispatch.
Products ship with international carriers selected for each destination country. In most regions, delivery takes about 7–10 business days after dispatch, so please allow up to 25 business days from payment confirmation to delivery. The final delivery time may vary depending on customs clearance, destination and local carrier conditions, and delivery may take longer than 25 business days if customs clearance is delayed.
Who pays for shipping, duties and taxes?
International shipping is included in the product price. Import duties, import VAT and customs handling fees are not included and are payable by the buyer under the rules of the destination country.
Can my design be set up before shipping?
Yes. In the web demo, set up your logo, text, frame and capture screen, then generate a setup code. When you continue from the web demo to the purchase inquiry, the code is entered automatically.
If you have already ordered, email the setup code to [email protected]. We will apply exactly the same settings to your unit before it ships.
How do I set it up?
We set up each unit with the power plug and cable for your country before shipping, so you can connect it to a local outlet.
Countertop models only need to be placed on a counter or table and connected to power. Wall-mounted models such as PRO WALL-MOUNT need to be fixed in a way that suits the installation site.
An internet connection is required for QR photo downloads and AI features.
See more installations on the use cases page.
2. Consumables for daily operation
What do I need to replace during operation?
Paper is the only consumable you replace in daily operation. Receipt Camera® prints on heat-sensitive thermal paper, so it does not need ink cartridges, film, toner or ribbons.
Load receipt paper or label sticker paper to match the printer installed in your unit.
What is the difference between receipt paper and label sticker paper?
Both papers print black-and-white images using thermal printing. The difference is in how guests use the print.
Receipt paper is the standard thermal paper used for receipts in cafés and restaurants. Guests can easily carry the printed photo as a keepsake.
Label sticker paper has an adhesive back. After peeling off the backing, guests can stick the print on a notebook, a phone case, a window and more.
Which paper does each model use?
| Model | Paper |
|---|---|
| PRO · PRO WALL-MOUNT · PRO BUILT-IN | Receipt paper |
| MINI | Receipt paper |
| PRO+ | Label sticker paper |
| PRO+ HYBRID | Label sticker paper as standard. Receipt paper when the optional receipt printing system is added |
Where can I buy paper?
Receipt paper: the receipt-paper models use standard 80 mm thermal receipt paper. It is also listed as 79 mm or 3 inch; these all refer to the same paper. It is a widely available format and can be purchased easily through Amazon.
Label sticker paper: PRO+ and PRO+ HYBRID use Brother DK-2205 label sticker paper. We recommend genuine Brother paper for clearer output, but compatible DK-2205 paper can also be used if you prefer a more cost-effective option.
Buy receipt paper (Amazon) · Buy DK-2205 label sticker paper (Amazon)
How many prints can I get from one roll?
The length of each print depends on the capture mode and design. When you set up your design in the web demo, it shows the estimated number of prints per roll for each paper size.
3. Repairs and warranty
What if the unit has a fault when it arrives?
If an initial defect is confirmed after delivery, we replace the product and cover the international shipping for the replacement.
If the product has a hardware defect on arrival, is not what you ordered, arrives damaged in transit, or develops a hardware fault within 14 days of receipt under normal use, you can also request a full refund with no deduction. We arrange and pay for return pickup.
How long is the warranty?
The product warranty is valid for 1 year from the date you receive the product. Products that develop hardware defects under normal use during this period are repaired or replaced free of charge.
Who pays shipping for warranty repairs?
For warranty repairs that are not related to an initial defect, the repair itself is free, but the customer pays the international shipping to and from Korea. Once the product arrives at our service center, we inspect the issue and provide repair guidance according to the warranty conditions.
Before any repair, our team will guide you through basic checks and provide support with operating the unit.
What if the app has a problem?
Receipt Camera® is a product in which the hardware and the companion app work together, and some issues can be resolved through an app update.
Software issues that can be resolved by an app update are handled through the update, not treated as a hardware defect. When you report the issue, we will first guide you through the update. If the problem continues after updating, please contact us again.
What is not covered?
Damage caused by the user, such as drops, impact or water damage, is repaired for a fee.
Receipt paper and label sticker paper are consumables and are not covered by the product warranty.
How do I request a repair?
Contact us by email or WhatsApp first. We reply Monday to Friday, 10:00–18:00 KST.
Email
[email protected]
Service center (for repair shipments)
2F, 261-28 Yeonhui-ro, Seodaemun-gu, Seoul, Republic of Korea
Temporary loan units are not provided during repairs. If you run the unit every day or have events scheduled, please plan around the repair period, including international shipping time.
Frequently asked questions
Do I need to provide my own tablet?
No. Finished units with the wood housing include the tablet, printer, companion app and the license included with that model.
When will I receive my order?
We dispatch within 15 business days of payment confirmation. Including international transit, please allow up to 25 business days from payment confirmation to delivery. Customs delays can extend this.
Do I have to pay import duties?
Yes. Import duties, import VAT and customs handling fees are not included in the price and are paid by the buyer under the rules of the destination country.
Do I need to buy ink or film?
No. Receipt Camera® uses thermal printing, so it does not need ink or film. In daily operation, you only replace the paper that matches your printer.
Where can I buy paper?
Receipt paper is standard 80 mm thermal receipt paper (also listed as 79 mm or 3 inch), and label sticker paper for PRO+ and PRO+ HYBRID is Brother DK-2205. Both can be purchased through Amazon.
What if the unit develops a fault right after it arrives?
If a hardware fault appears within 14 days of receipt under normal use, you can request a full refund with no deduction. We arrange and pay for return pickup.
Purchase inquiry
For questions about choosing a model, your destination country or your schedule, send us a purchase inquiry. For orders of ten units or more, quantity discounts are available on inquiry. If you plan to build Receipt Camera® into your own enclosure, see the Custom Kit.